Refunds & Returns
We are so grateful to you, our incredible community of past, present and future customers for supporting our small shop.
Our refund and return policy is very simple.
If you are unhappy with your purchase or need any additional help, please send an email to hellosugarnova@gmail.com and we will make sure you are taken care of and find a resolution that best helps solve your problem.
Thank you, as always, for shopping small!
Packaging was perfect, and I absolutely love this pin. It is so fitting for a scaredy cat like me who refuses to watch horror movies but loves the whimsy, cute halloween stuff.
This pin is high quality and just as lovely. The colors are beautiful and the fact that it spins is a whimsy detail. I have loved the stuff created from this shop and can see myself coming back for more.
I received this pin initially as a gift, had to find the artist, and then get more for my friends. It's just perfect to wear on a lanyard for example as reminders of our courage.
I loved the five different pins I bought! They’re really cute.
This washi tape is just as cute in person as on the screen and like all sugarnova designs, makes me smile.
I love this seller. Love love love. I've ordered at least twice now and both times my items are packaged with care, including friendly notes to postal deliverers asking them not to bend (smiley face included).
I've always received extra goodies like stickers and sweet little postcards that remind you that there are good humans out there. This seller is one of those good humans :) highly recommend
It’s so cute. I love it. Crazy fast shipping too. Will totally buy from this shop again.
Super cute sticker and lovely little card attached to it with a cute freebie 💖. My partner was really happy with their little gift :3
Great pin and service! Thank you xoxo
<3 so so cute, and fabulous quality, only problem is I don't know what I want to stick him to because I want to keep it forever!
